Customer Reputation &Review Management
Help businesses make informed decisions about their customers through our sophisticated karma scoring system. Track customer behavior, manage reviews, and protect your business with actionable intelligence.
Why Choose KarmaLink?
Our customer reputation platform uses a balanced logarithmic karma scoring system to help hospitality and service businesses make informed decisions about their customers.
Karma Scoring System
Our balanced logarithmic scoring algorithm (v3.0) assigns customers karma scores from 0-100, starting at 50 for new customers. Track customer behavior with industry-specific multipliers and natural distribution around the average.
Review Management
Submit and manage customer reviews with complete booking context and validation. Track customer journey from booking submission through experience tracking to post-visit reviews linked to specific bookings.
Privacy-First Design
All customer emails are SHA-256 hashed for privacy protection. GDPR compliant with built-in data subject rights, secure APIs, and no personally identifiable information stored in plain text.
How KarmaLink Works
Our customer reputation platform helps hospitality and service businesses track customer behavior and make informed decisions through our karma scoring system.
Track Bookings
Customers make reservations at your business. Track their complete journey from booking submission through their visit experience, monitoring behavior like punctuality, no-shows, and service interactions.
Calculate Karma
Our balanced logarithmic algorithm calculates karma scores from 0-100 based on customer behavior. Industry-specific multipliers and penalties for issues like double-booking create fair, actionable scores.
Make Decisions
Use karma scores and customer history to make informed decisions about reservations, service levels, and risk management. Protect your business while rewarding good customers with better experiences.
Simple, Affordable Pricing
Get comprehensive customer reputation management at an unbeatable price. Free during our growth phase, then incredibly affordable.
KarmaLink Platform
- Unlimited customer lookups
- Karma scoring system
- Review management
- Multi-user access
- GDPR compliance tools
Ready to Transform Your Customer Management?
Join hospitality and service businesses using KarmaLink to make informed decisions about their customers. Start free and protect your business today.