Transforming Customer RelationshipsThrough Intelligent Reputation Management
KarmaLink was founded with a simple mission: help businesses make informed decisions about their customers while protecting privacy and ensuring fairness. We believe that intelligent customer reputation management can transform industries and create better experiences for everyone.
Our Mission
We're on a mission to solve the £13 billion problem of customer unreliability in the hospitality industry. By providing hospitality businesses with intelligent customer reputation management, we help them make informed decisions while protecting customer privacy and ensuring fair treatment.
Reduce Industry Losses
Help businesses recover billions in lost revenue from no-shows, double-bookings, and unreliable customers.
Protect Customer Privacy
Ensure customer data is protected through privacy-first architecture and GDPR compliance.
Enable Fair Treatment
Create transparent, unbiased scoring systems that reward good behavior and allow for redemption.
Our Vision
We envision a world where businesses have the intelligence they need to make informed customer decisions, where good customers are rewarded for their reliability, and where privacy is protected by design.
Our Core Values
These values guide every decision we make, from product development to customer relationships, ensuring we stay true to our mission of transforming customer management while protecting privacy.
Privacy First
Customer privacy is not an afterthought—it's built into every layer of our platform. We believe businesses can gain valuable insights while protecting customer data.
Fairness & Transparency
Our karma scoring system is designed to be fair, transparent, and free from bias. Every customer deserves a chance to improve their reputation over time.
Innovation
We continuously innovate to solve real business problems with cutting-edge technology, always staying ahead of industry needs and customer expectations.
Customer Success
Our success is measured by our customers' success. We're committed to helping businesses achieve measurable results and ROI from our platform.
Integrity
We operate with complete honesty and transparency in all our business practices, building trust through consistent actions and reliable service delivery.
Excellence
We strive for excellence in everything we do, from code quality to customer service, continuously improving and setting high standards for ourselves and the industry.
Our Story
KarmaLink was born from a simple observation: businesses were losing billions to customer unreliability, but had no way to identify or predict this behavior.
The Problem Discovery
While working with hospitality businesses, we discovered that restaurants alone lose £13 billion annually to no-shows, with no effective way to predict or prevent this behavior. The industry was crying out for a solution that could provide customer intelligence while protecting privacy.
Building the Solution
We spent months developing our balanced logarithmic karma scoring system (v3.0), ensuring it would be fair, transparent, and privacy-first. Our team of engineers, data scientists, and privacy experts worked together to create a platform that businesses could trust and customers could feel safe using.
Available Soon
KarmaLink helps businesses across multiple industries make informed customer decisions. We're proud to offer our platform free until 2027, allowing businesses to experience the benefits without risk while we continue to grow and improve our service.
Our Technology Approach
We believe that great technology should be invisible to users while providing powerful capabilities. Our platform is built on modern, scalable architecture that prioritizes security, performance, and reliability.
Privacy by Design
Every component is built with privacy as the foundation, not an afterthought.
Serverless Architecture
Modern AWS serverless infrastructure ensures scalability and cost efficiency.
API-First Design
Comprehensive APIs enable seamless integration with existing business systems.
Platform Statistics
Ready to Join Our Mission?
Whether you're a business looking to transform your customer management or a partner interested in collaboration, we'd love to hear from you.