Comprehensive Customer IntelligencePlatform Features
Discover how KarmaLink's sophisticated features help hospitality businesses make informed decisions, reduce no-shows, and protect revenue through intelligent customer reputation management.
Core Platform Features
Our platform combines advanced algorithms, privacy-first design, and comprehensive analytics to provide unprecedented insights into customer behavior and reputation.
Karma Scoring System
Our balanced logarithmic scoring algorithm (v3.0) assigns customers karma scores from 0-100, starting at 50 for new customers.
- Natural distribution around average (50)
- Balanced scoring algorithm
- Real-time score updates
- Prevents extreme scoring bias
Review Management
Submit and manage customer reviews with complete booking context and validation. Track the complete customer journey.
- Booking context integration
- Verified review system
- Customer journey tracking
- Post-visit review linking
Privacy-First Design
All customer emails are SHA-256 hashed for privacy protection. GDPR compliant with built-in data subject rights.
- SHA-256 email hashing
- GDPR compliance built-in
- No PII stored in plain text
- Automated data protection
Balanced Logarithmic Karma Scoring System v3.0
Our sophisticated scoring algorithm creates fair, actionable customer reputation scores that help businesses make informed decisions while preventing bias and extreme scoring.
Algorithm Design
- Score range: 0-100 with new customers starting at 50
- Logarithmic scaling prevents extreme scores
- Natural bell curve distribution around average (50)
- Consistent scoring across all business types
Scoring Factors
Positive Behaviors
- • On-time arrivals (+3 to +8 points)
- • Respectful staff interactions (+2 to +5 points)
- • Positive verified reviews (+5 to +10 points)
- • Loyalty and repeat visits (+1 to +3 points)
- • Appropriate spending patterns (+2 to +6 points)
Negative Behaviors
- • No-shows (-10 to -20 points)
- • Double-booking attempts (-15 to -25 points)
- • Late cancellations (-5 to -12 points)
- • Payment disputes (-8 to -15 points)
- • Inappropriate behavior (-10 to -30 points)
Interactive Karma Score Demo
Click on different customer behaviors to see how they affect karma scores
Customers requiring attention or additional verification
Customer Behaviors
Review Management with Complete Context
Unlike traditional review systems, KarmaLink links every review to actual booking records, providing complete context and preventing fake or unverified reviews.
Booking Context Integration
Every review is automatically linked to a specific booking record, including:
- • Visit date and time
- • Service type and duration
- • Party size and special requests
- • Payment method and amount
- • Staff interactions and notes
Verification Process
Our multi-layer verification ensures review authenticity:
- • Email verification against booking records
- • Time-based validation (reviews within 7 days)
- • Cross-reference with payment records
- • Staff confirmation of customer presence
- • Automated fraud detection algorithms
Customer Journey Tracking
Complete visibility into the customer experience:
- • Pre-visit communication and requests
- • Arrival time and punctuality tracking
- • Service delivery and interaction quality
- • Post-visit feedback and follow-up
- • Long-term relationship development
Advanced Platform Capabilities
Beyond basic reputation management, KarmaLink offers enterprise-grade features for analytics, integrations, and multi-property management.
Advanced Analytics
Comprehensive insights into customer patterns, score distributions, and behavioral trends with predictive analytics.
- Score distribution analysis
- Trend tracking over time
- Behavioral pattern insights
- Predictive customer modeling
Multi-Property Support
Manage multiple business locations with unified customer profiles and cross-property karma tracking.
- Unified customer profiles
- Cross-property tracking
- Centralized management
- Location-specific analytics
API Integrations
Comprehensive REST API for third-party integrations with booking systems, POS platforms, and review management tools.
- RESTful API design
- Booking system integration
- POS system connectivity
- Third-party platform sync
Privacy-First Architecture
KarmaLink is built from the ground up with privacy and security as core principles, ensuring GDPR compliance while maintaining powerful business intelligence capabilities.
SHA-256 Email Hashing
All customer emails are immediately hashed using SHA-256 encryption, ensuring no personally identifiable information is stored in plain text.
GDPR Compliance Built-In
Automated data subject rights management, including right to access, rectification, erasure, and data portability.
Enterprise Security
Multi-layer security with comprehensive authentication, rate limiting, and audit logging to protect customer data and platform integrity.
Security Certifications
Ready to Experience These Features?
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