Last updated: January 2025

At KarmaLink Ltd ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer reputation management platform.

Information We Collect

Customer Email Addresses

We collect customer email addresses provided by businesses during the booking process. These email addresses are immediately converted to SHA-256 hashes and the original email addresses are never stored in our database.

Business Information

We collect business account information including business name, contact details, and property information necessary to provide our services.

How We Use Your Information

To provide customer reputation management services
To calculate and maintain karma scores
To enable cross-business reputation tracking
To provide analytics and insights to businesses
To improve our platform and services

Data Protection & Security

We implement industry-leading security measures including:

SHA-256 hashing of all customer email addresses
End-to-end encryption of all data in transit and at rest
AWS serverless architecture with enterprise-grade security
Regular security audits and updates
Strict access controls and audit logging

GDPR Compliance

We are fully compliant with the General Data Protection Regulation (GDPR) and provide comprehensive support for data subject rights including:

Right to access personal data
Right to rectification of inaccurate data
Right to erasure (right to be forgotten)
Right to data portability
Right to object to processing
Right to restrict processing

Data Retention

We retain personal data only for as long as necessary to provide our services and comply with legal obligations. Customer data is automatically deleted according to our retention policies unless there is a legitimate business need to retain it longer.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Address: KarmaLink Ltd, United Kingdom

Contact Privacy Team