Terms of Service

Last updated: January 2025

These Terms of Service ("Terms") govern your use of the KarmaLink customer reputation management platform ("Service") operated by KarmaLink Ltd ("we," "our," or "us").

Acceptance of Terms

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

Service Description

KarmaLink provides a customer reputation and review management platform that includes:

• Customer karma scoring system
• Review management with booking context
• Cross-business reputation tracking
• Analytics and reporting tools
• API integrations

Free Service Period

KarmaLink is provided free of charge until January 1, 2027. After this date, standard pricing of £5 per property per month will apply. We will provide at least 90 days notice before implementing any charges.

User Responsibilities

You agree to:

• Provide accurate and complete information
• Use the Service in compliance with applicable laws
• Not misuse or abuse the Service
• Protect your account credentials
• Respect customer privacy and data protection requirements

Data and Privacy

Your use of the Service is also governed by our Privacy Policy. We are committed to protecting customer data through SHA-256 hashing, GDPR compliance, and enterprise-grade security measures.

Service Availability

We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service. We may perform maintenance or updates that temporarily affect service availability.

Limitation of Liability

To the maximum extent permitted by law, KarmaLink Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service.

Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

Contact Information

If you have any questions about these Terms, please contact us: